In this agreement:
- "Demeester", "we", "us", or "our" refers to Demeester Sàrl-S, a private limited liability company registered under Luxembourg law, offering professional training and development services.
- "Client", "you", or "your" refers to the individual, company, or organisation enrolling in and paying for our services.
By ordering our services, you agree to be bound by these General Terms of Service, our Privacy Policy, and any other applicable policies or notices related to the use of our services.
These Terms govern all training services provided by the Provider to its clients, whether in-person or delivered through digital channels.
Training is deemed confirmed upon mutual written acceptance (e.g., email) or upon signature of a formal agreement. Booking validity requires confirmation from both parties.
The Provider reserves the right to change the tutor and/or the course schedule at any point during the course. Clients will be notified of any such changes in advance. This ensures the continuity and quality of instruction, adapting to the evolving needs of both clients and staff.
- All prices are exclusive of VAT (currently 17% in Luxembourg).
- Invoices are payable due upon receipt
- Late payments may incur interest in accordance with applicable statutory rates and may include recovery costs.
All cancellations must be submitted in writing. Refund policy based on notice period:
- More than 14 days prior: Full refund
- 7–14 days prior: 50% refund
- Less than 7 days: No refund
Rescheduling is possible subject to availability. Late rescheduling may be treated as a cancellation.
All course materials provided are owned by or licensed to the Provider and are subject to copyright and other intellectual property rights under Luxembourg and international laws and conventions.
Unless otherwise agreed in writing, these materials may not be copied, distributed, publicly displayed, recorded, or repurposed for any use beyond personal or internal learning.
The Client must ensure:
- A suitable venue (if applicable), including necessary equipment and internet access.
- Provision of required handouts and materials unless otherwise agreed in writing.
- Safety and accessibility of the training location.
Training participants are expected to provide accurate information upon enrollment, act responsibly, and behave appropriately during sessions. Failure to adhere to these expectations may result in suspension or termination of services.
Both parties agree to protect all confidential information obtained during the engagement, including business data and content. Disclosure is prohibited without prior written consent, unless legally required.
- The Provider maintains professional liability insurance.
- Total liability is limited to the value of services invoiced.
- No liability is assumed for indirect or consequential losses (e.g., profit loss, travel expenses).
- The Client is responsible for its own insurance coverage at the venue.
While the Provider strives to deliver high-quality services, no guarantees are made that services will fully meet individual expectations or be completely error-free or uninterrupted. To the fullest extent permitted by law, all express or implied warranties are disclaimed.
In the event of trainer unavailability due to unforeseen circumstances (illness, accident, etc.):
- The Client will be informed promptly.
- The Provider will offer either:
- A free rescheduling, or
- A full refund of paid training fees.
The Provider is not liable for incidental costs incurred by the Client due to cancellation.
The Provider reserves the right to suspend or terminate a Client's access to services for any reason not prohibited by law, including breach of these Terms.
Any dispute arising from these Terms shall be governed by the laws of the Grand Duchy of Luxembourg and submitted to the exclusive jurisdiction of the courts of Luxembourg-City.
DEMEESTER Sàrl-S is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and applicable Luxembourg data protection laws.
We collect and process only the personal information that is necessary for the execution of our services, including but not limited to: your name, contact details, country of residence, language level, payment information, and course-related communications.
The Provider reserves the right to amend these Terms at any time by posting an updated version on its official website.
Continued use of services following such changes constitutes acceptance of the amended Terms.